Service upgrade! ＂Warm Home＂ has become a warm home for truck drivers.

"Tired, have a rest."

In Chengdu Qingbaijiang Micro-products Liandahai Industrial Park, truck driver Ye Qinghua took advantage of the cargo gap and walked into the 24-hour "rest station". The temperature in the station is suitable, and the facilities and equipment are readily available. Ye Qinghua opened the refrigerator, took out a bottle of frozen mineral water and gulped it down. "It’s very convenient here. The canteen next door also provides meals of 2 meats, 2 vegetarian dishes and 1 soup. You can eat them for free by scanning the code."

Qingbaijiang is the seat of Chengdu International Railway Port, and the trains between China and Europe (Chengdu and Chongqing) are galloping, attracting many modern logistics enterprises to settle down and simultaneously expanding the group of truck drivers. As one of the busiest logistics industrial parks in Chengdu, Dahai ranks first in the city in terms of storage capacity, distribution capacity and truck flow. Every day, thousands of trucks loaded with goods come in and out from here, transporting tens of thousands of tons of goods between Chengdu and other cities.

The "rest station" in Chengdu Qingbaijiang Dahai Industrial Park. Photo courtesy of Dahai Industrial Park

In view of the characteristics of large mobility and scattered aggregation of truck drivers. In 2022, Dahai Industrial Park opened the "Rongouyi Warm Heart House", which provided one-stop services such as parking and maintenance to meet the needs of truck drivers who want to "drink hot water, eat hot meals, take a hot bath and sleep well". Last year, combined with the business model of truck drivers in the park, Dahai Industrial Park launched several "rest stops", with air conditioners, televisions, water dispensers, recliners, books and newspapers, which further upgraded the service model of "Warm Heart Home". According to Li Lianglun, director of Chengdu Dahai Comprehensive Management Department, after the launch of the "rest station", truck drivers use the station service more than a thousand times a month.

The "rest post" has perfect internal functions and facilities. Photo courtesy of Dahai Industrial Park

Since 2021, Sichuan has explored a new path of high-quality development of the industry with "wheel party building", and innovated to create an upgraded version of the driver’s home-the "warm-hearted home" for truck drivers. At present, 26 related points have been built. According to the person in charge of the Sichuan Provincial Department of Transportation, the "Warm Home" is laid out along highways, ordinary national and provincial roads, logistics parks and inland ports in the province. According to the plan, 37 "Warm Home" points will be built in Sichuan before 2025, realizing full coverage of the main freight logistics channels in the province. On the basis of broadening the points, more considerate services are also being launched.

Jintang Service Area of Chengde South Expressway has established the first "warm-hearted home" for truck drivers in the province. In the "warm-hearted home", the laundry and drying area, shower area and kitchen area are well-equipped, providing drivers and passengers with services such as bringing their own bedding to stay at the minimum of one yuan, and the "one meat and two vegetables" box lunch sold in the service area is at the minimum of ten yuan, striving for convenience and practicality.

"This is the warm home of our truck driver."

"The space is clean, the service is good, the bath is very comfortable, and the mood of the sports car is good."

……

On the register of "Warm Heart House", the truck driver expressed his affirmation of this service through a series of real messages.

On this basis, in 2023, the Jintang service area of Chengde South Expressway launched the Warm Heart Health Service Station, which opened up a safe, healthy and green rescue channel to provide health promotion, emergency rescue and safety guarantee to the drivers and passengers in the past service areas.

Warm Heart Health Service Station is equipped with automatic external defibrillator (AED), sphygmomanometer and standing medicine box. Jintang Service Area, in conjunction with county transportation department and health department, has opened a medical green rescue channel nearby and provided a special telephone for green rescue. In case of emergency, the service area staff can contact the local hospital ambulance personnel and quickly link to medical resources, so that the drivers and passengers who are in urgent need of treatment can get the most timely and fastest medical treatment.

Warm heart health service station in Jintang service area of Chengde South Expressway. Photo courtesy of service area

In January of this year, Ms. Wang, a driver and passenger, was sent to the post station by her friends because she was flustered, short of breath and weak. In the post station, the staff gave Ms. Wang a simple care and contacted the hospital through the emergency phone. It took only 14 minutes. The ambulance arrived at the post station and transferred Ms. Wang to the hospital for treatment.

"The service station is committed to rapid discovery, timely treatment and effective treatment of patients, and provides a safe and healthy travel service experience for drivers and passengers in all directions." According to Yue Dongxue, director of Jintang Service Area of Chengde South Expressway, in the early stage, they conducted emergency rescue skills training to improve the self-help and mutual rescue ability of the service area in response to emergencies and accidental injuries. It is convenient for rapid discovery, timely treatment and effective treatment of patients. "Provide a safe and healthy travel service experience for drivers and passengers in all directions." She said.